Simulated workplaceCAQA Willow Community Care is a fictional business created by CAQA for training and assessment. It is not a real company and no person, client or record here is real.About this simulation
CHCCAQA WillowSimulated workplace
Simulated workplace
Scenario · Home and Community Care

Respond to a falls risk near miss

You are the Care Coordinator for the Dandenong home care team.

Intermediate3 to 4 hours8 tasks
Start the tasksAll scenarios
Home/Scenarios/Respond to a falls risk near miss
The situation

What has happened

Lena Petrova has logged a near miss for Margaret Hoban, who felt dizzy standing from her chair and held the rail. In the same week Margaret's daughter Carol complained that three different workers attended and one arrived 40 minutes late without a call. Tom Brennan, the Home and Community Care Manager, wants a falls risk review completed before the end of the week, Margaret's plan review brought forward, and the complaint answered within the timeframe in the procedure. Margaret is clear that she wants to keep showering in the morning and does not want a hospital bed in her lounge room. Her GP has not reviewed her blood pressure medication for a year.

Your brief. Investigate the near miss, assess and reduce Margaret's falls risk with her, update her support plan and home risk assessment, respond to Carol's complaint honestly, and fix the rostering pattern that caused it, all while respecting Margaret's right to make her own decisions.
Read the work request in your inbox
Tasks

Deliverables

  • Completed falls screening and updated Home Environment Risk Assessment
  • Revised Individual Support Plan with review date
  • GP referral summary and occupational therapy request
  • Roster change request
  • Complaint response and updated register entries

Documents to use

Systems to use

Incident and Hazard Register

The register of injuries, near misses, hazards, allegations, behaviours of concern and restrictive practices, with the reportable scheme, investigation status and actions.

Client Register

The master record of every person Willow supports, their program, coordinator, plan review date, risk flags and service status.

Progress Notes and Case Log

The contact record for every client: shift notes, phone contacts, case conferences and handovers, written objectively and signed off by the coordinator.

Feedback and Complaints Register

Every complaint, compliment and suggestion from clients, families, advocates and partners, with the owner, response due date and resolution status.

For trainers and assessors

Units of competency

Current on training.gov.au for the Community Services as at 10 September 2026.

CHCAGE007Recognise and report risk of falls
CHCAGE008Implement falls prevention strategies
CHCAGE009Provide services for older people
CHCCCS036Support relationships with carer and family
CHCCCS039Coordinate and monitor home-based support

Qualifications

CHC43015Certificate IV in Ageing Support
Assessor notes

What to look for

Evidence guide

Evidence must show the student identified intrinsic and environmental falls factors, involved Margaret in every decision and recorded her declined controls as a dignity of risk decision rather than overriding her. The complaint response must be factual, acknowledge the failure and state what changes. Check that the GP referral shares only consented information and that the roster proposal reduces worker turnover.

The student's evidence summary lists every record they created or changed in the systems named above, their notes and the tasks they ticked. Verify it against the deliverables and your own assessment tool.