Simulated workplace
Controlled documents
Document library
Controlled policies, procedures, forms, templates, registers and plans. Forms and templates can be completed on screen and printed.
| Code | Document | Type | Owner | Version | Next review |
|---|---|---|---|---|---|
| WIL-POL-001 | Work Health and Safety Policy This policy sets out how Willow Community Care protects the health and safety of workers, volunteers, clients and visito | Policy | People and Operations Manager | 3.2 | 10 February 2027 |
| WIL-POL-002 | Safeguarding, Abuse and Neglect Prevention Policy This policy commits Willow Community Care to preventing, recognising and responding to abuse, neglect, exploitation and | Policy | Quality and Safeguarding Manager | 4.0 | 3 March 2027 |
| WIL-POL-003 | Privacy and Client Information Policy This policy explains how Willow Community Care collects, uses, stores, shares and disposes of personal and health inform | Policy | Quality and Safeguarding Manager | 2.3 | 21 November 2026 |
| WIL-POL-004 | Person-Centred Practice and Rights Policy This policy sets the practice principles that every Willow program must follow so that the people it supports direct the | Policy | Chief Executive Officer | 3.0 | 15 January 2027 |
| WIL-PRO-001 | Client Intake and Assessment Procedure This procedure describes the steps every program follows from first contact or referral to the start of service, so that | Procedure | Home and Community Care Manager | 2.4 | 8 April 2027 |
| WIL-PRO-002 | Manual Handling and Assisted Transfers Procedure This procedure sets out how workers assist people to move, transfer and reposition safely, and how manual handling risks | Procedure | People and Operations Manager | 3.1 | 19 May 2027 |
| WIL-PRO-003 | Responding to and Reporting Abuse, Neglect and Reportable Incidents Procedure This procedure gives the step by step response to an allegation, disclosure or observation of abuse, neglect or another | Procedure | Quality and Safeguarding Manager | 4.1 | 3 March 2027 |
| WIL-PRO-004 | Home Visit Safety and Lone Worker Procedure This procedure sets out the safety controls for workers who visit client homes and community settings alone, including c | Procedure | People and Operations Manager | 2.2 | 27 June 2027 |
| WIL-FRM-001 | Incident and Hazard Report Form Workers use this form to report any incident, near miss, hazard, injury, allegation or behaviour of concern within 24 ho | Form | Quality and Safeguarding Manager | 3.0 | 3 March 2027 |
| WIL-FRM-002 | Client Intake and Consent Form Intake officers and case managers complete this form with the person at the assessment visit to record who they are, wha | Form | Home and Community Care Manager | 2.1 | 8 April 2027 |
| WIL-TPL-001 | Individual Support Plan Template Case managers, support coordinators and recovery workers use this template to record, with the person, the goals, suppor | Template | Disability Services Manager | 3.3 | 12 May 2027 |
| WIL-TPL-002 | Home Environment Risk Assessment Template Case managers and senior support workers use this template to assess the hazards in a client's home before the first ser | Template | People and Operations Manager | 2.5 | 27 June 2027 |
| WIL-REG-001 | Mandatory Training and Worker Screening Register This register records every worker's and volunteer's screening checks, mandatory training and competencies so that no on | Register | People and Operations Manager | 2.0 | 2 February 2027 |
| WIL-PLN-001 | Emergency and Continuity of Support Plan This plan describes how Willow will keep supporting the people who depend on it during heatwaves, bushfires, floods, pan | Plan | Chief Executive Officer | 2.2 | 30 July 2027 |