Simulated workplaceCAQA Willow Community Care is a fictional business created by CAQA for training and assessment. It is not a real company and no person, client or record here is real.About this simulation
CHCCAQA WillowSimulated workplace
Simulated workplace
Scenario · Home and Community Care

Your first personal care visit

You are a new Support Worker in the Home and Community Care team.

Entry2 to 3 hours8 tasks
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The situation

What has happened

It is your first week at Willow. On Monday you are rostered with Lena Petrova, a senior support worker, for Margaret Hoban's morning personal care visit in Noble Park, and on Wednesday you will do the same visit alone. Margaret is 84, lives alone, has a falls risk flag and prefers the heater on before she gets out of bed. Her plan describes a stand by assist for the shower with a transfer belt available. Lena has asked you to prepare before Monday, and after the visit you will need to write your progress note, check out through the roster app and report anything you noticed.

Your brief. Prepare for and complete a supervised personal care visit, then show that you can work safely, respectfully and within Willow's procedures when you visit alone: read the plan and risk assessment, follow the lone worker controls, deliver the support the way Margaret wants it, and record what happened accurately.
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Tasks

Deliverables

  • Pre-visit checklist showing the plan, risk assessment and lone worker controls you reviewed
  • Completed shift records in the Roster and Shift Log
  • Progress note for the Monday visit
  • Incident and Hazard Register entry for the near miss
  • Handover note for the Wednesday worker

Documents to use

Systems to use

Client Register

The master record of every person Willow supports, their program, coordinator, plan review date, risk flags and service status.

Roster and Shift Log

The seven-day roster of client visits and shifts, with check-in status, hours worked and shift notes for the rostering desk.

Progress Notes and Case Log

The contact record for every client: shift notes, phone contacts, case conferences and handovers, written objectively and signed off by the coordinator.

Incident and Hazard Register

The register of injuries, near misses, hazards, allegations, behaviours of concern and restrictive practices, with the reportable scheme, investigation status and actions.

For trainers and assessors

Units of competency

Current on training.gov.au for the Community Services as at 10 September 2026.

CHCCCS031Provide individualised support
CHCCCS037Visit client residence
CHCCOM005Communicate and work in health or community services
CHCLEG001Work legally and ethically
CHCDIV001Work with diverse people

Qualifications

CHC33021Certificate III in Individual Support
Assessor notes

What to look for

Evidence guide

Look for evidence the student read the plan and risk assessment before the visit, checked in and out through the roster, followed the transfer method in the plan and recognised the dizziness as something to report the same day. The progress note must be objective, dated and free of opinion. The handover note must reflect Margaret's stated preferences rather than the student's assumptions.

The student's evidence summary lists every record they created or changed in the systems named above, their notes and the tasks they ticked. Verify it against the deliverables and your own assessment tool.