Simulated workplaceCAQA Willow Community Care is a fictional business created by CAQA for training and assessment. It is not a real company and no person, client or record here is real.About this simulation
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Simulated workplace
Scenario · Disability Support Services

Run an NDIS plan review the right way

You are a Support Coordinator in Disability Support Services.

Intermediate3 to 4 hours7 tasks
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The situation

What has happened

Aisha Rahimi is 27, receives daily living supports morning and evening, uses a hoist with two workers and has epilepsy. Her family speak Dari and her plan nominee has complained that the last plan review went ahead without an interpreter, so the family felt decisions were made without Aisha. Her plan review is due on 28 September. Aisha has told workers she wants to spend more time in the garden and would like to attend a women's swimming session at the local pool. Her NDIS plan includes community access hours that are not being used. Anjali Deshpande wants this review to be a model of how Willow does it.

Your brief. Prepare and run Aisha's plan review with an interpreter, build a support plan around her own goals and her NDIS plan, make sure her safety needs are documented for every worker, and close out the complaint so the family can see what changed.
Read the work request in your inbox
Tasks

Deliverables

  • Review agenda and interpreter booking note
  • Completed Individual Support Plan agreed by Aisha and her nominee
  • Roster request for community access
  • Complaint response and updated register entry
  • Reflection on what made this review person-centred

Documents to use

Systems to use

Client Register

The master record of every person Willow supports, their program, coordinator, plan review date, risk flags and service status.

Progress Notes and Case Log

The contact record for every client: shift notes, phone contacts, case conferences and handovers, written objectively and signed off by the coordinator.

Feedback and Complaints Register

Every complaint, compliment and suggestion from clients, families, advocates and partners, with the owner, response due date and resolution status.

Roster and Shift Log

The seven-day roster of client visits and shifts, with check-in status, hours worked and shift notes for the rostering desk.

For trainers and assessors

Units of competency

Current on training.gov.au for the Community Services as at 10 September 2026.

CHCDIS015Develop and provide person-centred service responses
CHCDIS017Facilitate community participation and social inclusion
CHCDIS018Facilitate ongoing skills development using a person-centred approach
CHCCCS038Facilitate the empowerment of people receiving support
CHCDIS020Work effectively in disability support

Qualifications

CHC43121Certificate IV in Disability Support
Assessor notes

What to look for

Evidence guide

Look for a plan written in Aisha's words with goals that link to her NDIS plan, evidence the interpreter was arranged before the meeting and that Aisha, not the nominee, led the decisions. Safety information must be complete enough for a new worker to act on. The complaint response must state what changed, not only apologise.

The student's evidence summary lists every record they created or changed in the systems named above, their notes and the tasks they ticked. Verify it against the deliverables and your own assessment tool.