Disability Support Services
Provides NDIS core and capacity building supports including daily living assistance, community access, skills development, support coordination and short term accommodation. The team works to each participant's plan goals, uses person-centred behaviour supports and reports to the NDIS Commission where required.
What the team is accountable for
- Service agreements and NDIS plan implementation
- Daily living and community access supports
- Positive behaviour support plan implementation
- Support coordination and provider liaison
- Restrictive practice reporting and reduction
How we know it is working
Who works here
Anjali Deshpande
Anjali leads the NDIS program, support coordination and behaviour support implementation, and joined Willow six years ago from a day service.
Where the work is recorded
Client Register
The master record of every person Willow supports, their program, coordinator, plan review date, risk flags and service status.
Progress Notes and Case Log
The contact record for every client: shift notes, phone contacts, case conferences and handovers, written objectively and signed off by the coordinator.
Incident and Hazard Register
The register of injuries, near misses, hazards, allegations, behaviours of concern and restrictive practices, with the reportable scheme, investigation status and actions.
Assessment tasks in this department
Documents the scenarios use
- Home Environment Risk Assessment Template Template
- Individual Support Plan Template Template
- Person-Centred Practice and Rights Policy Policy
- Privacy and Client Information Policy Policy
- Responding to and Reporting Abuse, Neglect and Reportable Incidents Procedure Procedure
- Safeguarding, Abuse and Neglect Prevention Policy Policy