Simulated workplaceCAQA Willow Community Care is a fictional business created by CAQA for training and assessment. It is not a real company and no person, client or record here is real.About this simulation
CHCCAQA WillowSimulated workplace
Simulated workplace
Scenario · Mental Health and Wellbeing

Review a wellness plan with the person who owns it

You are a Recovery Support Worker in the Mental Health and Wellbeing team.

Intermediate2 to 3 hours7 tasks
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The situation

What has happened

Ben Carmody is 38 and has received psychosocial support from Willow for eight months. He has a wellness plan and a crisis plan, a GP mental health treatment plan, and attends the Friday peer group. Last week he had a difficult time, missed the group and phoned Sam Okafor to talk through his early warning signs. He did not express any safety concerns. Ben has also asked to become a peer volunteer. Ruth Abela has asked you to visit Ben this week, review his plans with him, check in with his GP with his consent and start a conversation about the peer volunteer pathway.

Your brief. Visit Ben, review his wellness and crisis plan in a way that keeps him in the lead, respond to the change in his wellbeing early, coordinate with his GP with consent, and explore the peer volunteer role with him honestly.
Read the work request in your inbox
Tasks

Deliverables

  • Visit plan with open questions
  • Updated wellness and crisis plan agreed by Ben
  • Consent record and GP summary
  • Progress note and Client Register update
  • Escalation pathway note

Documents to use

Systems to use

Progress Notes and Case Log

The contact record for every client: shift notes, phone contacts, case conferences and handovers, written objectively and signed off by the coordinator.

Client Register

The master record of every person Willow supports, their program, coordinator, plan review date, risk flags and service status.

For trainers and assessors

Units of competency

Current on training.gov.au for the Community Services as at 10 September 2026.

CHCMHS001Work with people with mental health issues
CHCMHS002Establish self-directed recovery relationships
CHCMHS003Provide recovery oriented mental health services
CHCMHS012Provide support to develop wellness plans and advanced directives
CHCMHS004Work collaboratively with the care network and other services

Qualifications

CHC43315Certificate IV in Mental Health
Assessor notes

What to look for

Evidence guide

Look for a plan in Ben's own words that he agreed to, evidence the student asked for and recorded consent before contacting the GP, and a GP summary limited to the consented content. The progress note must be strengths based and objective. The escalation note must name the on-call line, the manager and the crisis services in the right order.

The student's evidence summary lists every record they created or changed in the systems named above, their notes and the tasks they ticked. Verify it against the deliverables and your own assessment tool.