Simulated workplace
Department
Mental Health and Wellbeing
Delivers recovery-oriented psychosocial support for adults living with mental health challenges. Recovery workers and peer workers help people set their own goals, build wellness plans, connect with clinical services and the community, and respond early when someone's wellbeing changes.
Responsibilities
What the team is accountable for
- Recovery planning and wellness plans with each person
- Peer support and group programs
- Collaboration with area mental health services and GPs
- Crisis and suicide risk response
- Trauma informed practice and reflective supervision
Performance measures
How we know it is working
93%
Recovery plans current
78%
Group program attendance
100%
Crisis contacts with follow up within 24 hours
People
Who works here
RA
Ruth Abela
Mental Health and Wellbeing Manager
Ruth is a mental health nurse by background and has led the recovery program for four years, building the peer workforce from two to nine.
Systems
Where the work is recorded
Client Register
The master record of every person Willow supports, their program, coordinator, plan review date, risk flags and service status.
Progress Notes and Case Log
The contact record for every client: shift notes, phone contacts, case conferences and handovers, written objectively and signed off by the coordinator.
Scenarios
Assessment tasks in this department
Documents